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Cancellation policy

The default MVP policy is shown before payment and snapshotted on every booking.

Demo listing. Sample data only; no partnership or current event is implied.

Parent cancellation

Cancel at least 24 hours before the lesson for a full refund. Inside 24 hours, payment is retained unless the coach grants a courtesy full refund.

Coach cancellation

A coach cancellation always triggers a full refund. External notification and calendar work is handled by retryable jobs so the financial state remains auditable.

Refund timing

BSB records the refund state accurately. Card-network and bank processing times vary, so a processed refund may not appear immediately.

Questions? Contact BumpSetBook support.